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Customer Service - 909-620-2241

 

Business Service

  • It is the function of Business Services Division to provide customer service for utility billing, as well as provide administrative support for the Department, including aiding with special projects, ensuring grant requirements are met, providing budget development and support along with monitoring all department agreements.
  • Involves providing customer service with utility billing, by responding to inquiries, reading water meters, and billing approximately 30,000 utility accounts with bi-monthly statements that include water, sewer, refuse charges, general sanitation fees and the utility user’s tax.

 

Customer Service Field Operations

  • The function of the Customer Service Field Operations is to read and service water meters for approximately 30,000 accounts, to notify customers of delinquencies, and to respond in person to individual customer inquiries, by organizing, scheduling and staffing operations so that meter readings and customer service calls are performed in a timely and courteous manner.

 

Customer Service

Business Hours:
For your convenience, customer service representatives are available to take your request to establish or terminate service over the telephone or in person. We are available to serve you Monday thru Thursday from 7:30 a.m. - 6:00 p.m., closed Friday, direct calls to Customer Service 909-620-2241.

 

Water and Sewer

Business Hours:
For citizen inquiries and emergencies, Monday thru Thursday from 7:30 a.m. - 6:00 p.m., closed Friday, direct calls to (909) 620-2241, Customer Service regarding water and sewer calls, such as:

  • Water Quality (Taste & Odor)
  • Water Pressure
  • Water Main Breaks
  • Water Main Leaks/Water Meter Leaks
  • Water Conservation
  • Sewer Main Breaks/Sewage Spills/Sewage Back-ups

After Hours Emergencies:
For evenings, weekends and holidays, contact Police Dispatch at 909-620-3744.

 

Trash and Recycling Collection

Business Hours:
For citizen inquiries, Monday thru Thursday from 7:30 a.m. - 6:00 p.m., closed Fridays, direct calls to Customer Service 909-620-2241, regarding solid waste issues such as:

  • Trash
  • Greenwaste
  • Recycling
  • Bulky Item Pick Up

After Hours Emergencies:
For evenings, weekends and holidays, contact Police Dispatch at 909-620-3744.

 

Other Important Telephone Numbers

  • City Hall Main Number / 909-620-2241
  • Illegal Dumping / 909-620-2399

 

Links:

Application for Utility Services Account
Automatic Utility Bill Payment Enrollment Application
Bulky Item Collection Program
Continuity of Service Agreement
E-Bill Services
Environmental Programs
Pay Utility Bill
Sewer Rates
Solid Waste Rate
Water Conservation
Water and Wastewater Information
Water Rates

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