Business Services

• It is the function of Business Services Division is to provide customer service for utility billing, as well as provide administrative support for the Department, including aiding with special projects, ensuring grant requirements are met, providing budget development and support along with monitoring all department agreements.

          Phone Number: 909-620-2241

Customer Services

• Involves providing customer service with utility billing, by responding to inquiries, reading water meters, and billing approximately 30,000 utility accounts with bi-monthly statements that include water, sewer, refuse charges, general sanitation fees and the utility user’s tax

          Phone Number: 909-620-2241

Customer Service Field Operations

• The function of the Customer Service Field Operations is to reads and service water meters for approximately 30,000 accounts, to notify customers of delinquencies, and to respond in person to individual customer inquiries, by organizing, scheduling and staffing operations so that meter readings and customer service calls are performed in a timely and courteous manner.

          Phone Number: 909-620-2241

Water Conservation

• The function of the Water Conservation program is to promote water conservation by providing public education and outreach to civic groups, schools, and other interested parties, so that there will be positive impacts on water conservation in the City of Pomona.  This program is also responsible for the monitoring and promoting of environmental concerns that impact water resources by implementing the Best Management Practices of the City’s Urban Water Management Plan and staying informed about other environmental and special projects which help preserve and protect the City’s water resources.

          Phone Number: 909-620-2241

Links:

Automatic Utility Bill Payment Enrollment Form

Pay Utility Bill

Water Conservation

Water Controller

Water Rates

Where to Call

Sewer Rates

Solid Waste Rate