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COVID-19 FAQ for City Services



Coronavirus Disease 2019 (COVID-19)






The City of Pomona understands that residents and stakeholders have questions regarding how to continue to conduct business with the City during City facility closures to the public. We hope the following FAQs will help you navigate those questions. If you have any further questions or concerns, please call City Hall at (909) 620-2311 during normal business hours, Monday through Thursday, 7:30 a.m. to 6 p.m. For after-hours assistance, please call Pomona PD’s Non-Emergency Dispatch at (909) 622-1241. As always, for emergency assistance, please call 911.

Until further notice. the following business hours will be in effect Monday, December 7, 2020:

 Monday-Thursday will be by appointment only (no walk-ins), closed Fridays. Contact Info Click Here

 How do I receive City updates regarding the COVID-19 pandemic:

This website will be frequently update. You can also obtain updates via Social Media by following us at the following links

 Facebook        Twitter        Instagram        Nixle


COVID-19 Food Resources


COVID-19 Vaccination Scam AlertScammers rapidly alter their tactics and adapt their schemes to the changing landscape, and we anticipate that they will leverage the COVID-19 vaccine to prey on unsuspecting beneficiaries.  Be vigilant and protect yourself from potential fraud concerning COVID-19 vaccines and treatments.


City of Pomona Elderly Nutrition Program 

For more information, call (909) 620-2324 between the hours of 10:00 a.m. and 2:00 p.m. Monday through Friday.

NOTICE: Palomares and Washington Senior Centers have been closed until further notice in accordance with state and local mandates regarding the COVID-19 pandemic.

In order to help meet the nutritional needs of Pomona’s seniors, Elderly Nutrition Program participants have transitioned to receive home-delivered meals. Although home-delivered meals are designed specifically for home-bound individuals, they are available to eligible seniors at this time due to the COVID-19 pandemic. Home-delivered meals further the ability for seniors to remain safer at home. Home-delivered meals consist of one meal per day. Availability is contingent on program capacity and the availability of funding.

This program is funded through a grant from Los Angeles County with additional funding being provided by the City of Pomona and recently through Community Development Block Grant (CDBG).


Rental Assistance 

Rental Assistance Link



Business Assistance Program Link (Deadline Friday, Jan 15, 2021)

Activate Pomona - Pomona’s Business Recovery Pilot Program


As a product of the Mayor’s Pomona COVID-19 Action Committee and Development Services Department, the Activate Pomona Pilot Program approved by City Council on June 15th will create temporary free permits through December 31, 2020 that will:

  • Allow businesses to expand into private and public property, and
  • Expand the definition of a home-based business.

 My business is experiencing financial difficulties during the COVID-19 Pandemic. Is there financial assistance?

Yes, effective immediately, the SBA is offering Economic Injury Loan advance of up to $10,000.  Funds are made available within 3 days of successful application, and the loan advance will not have to be repaid.

For more details and how to apply:



 Is there any resource for Freelance Artist? 


Landlord & Tenant Resources

Helpful information Link - Stay Housed LA

New Protections For Tenants (AB 3088)                   Nuevas Protecciones Para Inquilinos (AB 3088)

 If you still have questions or concerns, you may contact:

• Phone: (833) 223-7368

• Online:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Direct messaging: @LACHelpCenter on Twitter, Facebook, and Instagram

 Neighborhood Legal Services 

Phone - (800) 433-6251

Housing Rights Center

Phone - (800) 477-5977

Email - This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it."> 

PROJECT PLACEProject Place is a free monthly listing of rental properties for low-income, senior, and veteran residents throughout Los Angeles and Ventura Counties. Information on COVID-19 renter protections, rental assistance, and transitional housing is also included.

Inland Fair Housing and Mediation Board

Phone – (909) 984-2254

Email – This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


Community Services

Can I still visit City Parks during the COVID-19 pandemic?

Yes, but some amenities are closed until further notice. Parks in the City of Pomona remain open, but keeping our community's public health and safety in mind, the City is closing the playgrounds, the skate and dog Park, park restrooms, and all sports courts. Please remember to practice social distancing at all times by maintaining at least a 6 feet distance between you/your family and other visitors at all times. If you are feeling sick, PLEASE STAY HOME. 

For more family, friendly at home activities, visit Community Services

Pomona Police Department/ Public Safety

Will I receive a ticket if i don't move my car on street sweeping day?

No, relaxed enforcement on street sweeping has been extending until January 31, 2021. Parking Enforcement will continue with regard to issues that prioritize health, safety, and emergency access — including colored curbs, peak-hour restrictions, etc. We will also continue enforcement at metered spaces to ensure parking turnover for businesses and restaurants relying on take-out and deliveries.


Utility Services

Will I receive a final notice before disconnection and could my Water be shut off?

The City has suspended issuance of final notices for non-payment until further notice.  The City has temporarily suspended customer shutoff for delinquent accounts and/or nonpayment.  We will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide services. Please make a payment using one of the previous listed options or call Customer Service at (909) 620-2241 to set up a payment arrangement during office hours; Monday – Thursday, 7:30am through 6:00pm.

Project RoomKey

Link to FAQ about Project Roomkey 

City of Pomona Press Releases Other Agencies/Partners 

 3.26.20 Pomona's Eviction and Foreclosure Moratorium

 3.16.20 Cancellation of Future Commissions/ Committee Meetings

 3.14.20 Update on Closure of City Facilities

 3.13.20 Closure of City Facilities

 3.13.20 Notice and Call of Special Emergency Meeting

 3.12.20 COVID-19 3.16.20 City Council Meeting Update


Office of Governor Gavin Newsom

7.13.20 State Closure Orders

3.16.20 Executive Order to Protect Renters and Homeowners

County of Los Angeles Public Health

Report Workplace Violations

12.6.20 Temporary Targeted Safer at Home Orders

11.25.20 Safer at Home Orders

11.25.20 Updated Restaurant Business Guidelines

11.20.20 Statewide Mask Requirement 

Learn More About Novel COVID-19         

DPH Resource List     

California Department of Public Health 

Website                   COVID-19 Updates   

CA Roadmap to Modify the Saty-at-Home Order     

U.S. Small Business Administration

Disaster Loan Assistance

County of Los Angeles

3.25.20 New Orders Directing Self-Quarantine & Self-Isolation

Confronting COVID-19         News for Seniors (Senior Nutrition) 

Consumer & Business Affairs (Price Gouging, Business Resources,Travel)


Inland Valley Humane Society 


COVID-19 Safety Update 

Cal Poly Pomona 

Safety and Emergency Information

Western University of Health Sciences

Health News Update             

Message from President Daniel R. Wilson, MD, PHD      


Customer Information

SoCalGas Newsletter

Gas Co Rebate Kickers

SoCalGas' Energy Efficiency Program


Resiliency Resources English Flyer

Resiliency Resources Spanish Flyer 

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